Observations by a Malaysian studying in Australia
The first rejections
It was to be expected that not everyone would be willing to participate in the survey. Quite a few could not, due to their inability to understand English, the language used in the forms.
One woman refused to fill the form, claiming that the font was too small, although no one else had problems with this. A number of passengers felt that ticking the boxes were too much of an effort. The more persistent of my colleagues obliged to read the questions to the passengers and tick the boxes for them. I did no such thing. Such pampered behaviour should not be tolerated
An English lady politely declined to fill out the survey as she was too tired from her flight. I know exactly how she felt. I have been standing and walking back and forth the train for 5 hours, 3 more to go, begging weary passengers like her to participate in the survey.

today
May 2005
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